As the year draws to a close, all of us here at Tarion want to wish you a happy and healthy holiday season.
Our customer service team will be available throughout the holidays according to the schedule below. If you have an emergency with your home, we’ve also provided steps that you can take to get it addressed.
Tarion's holiday hours
Wednesday, December 24, 2025: 8:00 a.m. to 12:00 p.m.
Thursday, December 25, 2025: CLOSED
Friday, December 26, 2025: CLOSED
Monday, December 29, 2025: 8:30 a.m. to 4:00 p.m.
Tuesday, December 30, 2025: 8:30 a.m. to 4:00 p.m.
Wednesday, December 31, 2025: 8:30 a.m. to 3:00 p.m.
Thursday, January 1, 2026: CLOSED
Friday, January 2, 2026: Regular customer service hours resume
Monday, January 5, 2026: Regular office hours resume
Our customer service team can be reached during the above hours by phone at 1-877-982-7466 or by email at customerservice@tarion.com.
What to do in the event of an emergency
Although you can’t predict when an emergency may happen, there may be some things you can do to try to prevent them, such as regular home maintenance. Also, if you’ve discovered a problem that is covered by your new home warranty, be sure to contact your builder before they close for the holidays if they have a holiday schedule.
If you experience a warranty emergency, contact your builder immediately. An emergency – for example a total loss of heat, gas leak or a plumbing leak that requires a complete water shut-off – is a situation that is within the builder’s control that needs immediate attention or else could result in serious risks to the home or the occupants. For more information on what constitutes an emergency, you can visit our website.
Once you’ve contacted your builder, they should address the emergency situation within 24 hours. If you are in a new condo, you could also try contacting your board of directors or the property manager. If you can’t reach your builder or they don’t rectify the situation in 24 hours, contact Tarion directly.
If there is damage to builder-installed materials, do not repair it. If the emergency happens outside of business hours and you cannot reach your builder or Tarion, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible). For reimbursement of emergency costs, you can submit an Emergency Form to Tarion and your builder as soon as possible after completing the repairs. For more information, visit our website.
MyHome and the Homeowner Learning Hub
If you need to manage other aspects of your new home warranty, you can do so easily at any time using our online service, MyHome. Here, you can check in on your warranty timelines, fill out warranty forms, and more.
And if you’re looking to learn more, you can check out our Learning Hub. We have a wide assortment of articles, learning modules, and other resources to help you with understanding your warranty and maintaining your new home.