Annual Public Meeting
Since 2009, Tarion has held an Annual Public Meeting (APM) to provide interested stakeholders with an update on the organization, and an opportunity to direct questions to Tarion’s management and employees.
Our 2022 APM took place on July 12, 2022 from 7:00PM - 8:30PM and was held as a hybrid meeting providing participants an opportunity to tune in online or in-person. To view a recording, click on Past Recordings tab above. To see a list of the questions and answers that we were not able to get to during the Q&A, you can click on the Questions & Answers tab above.
We address as many submitted questions as we can during our live APM webcasts. Due to time constraints, we are unable to respond to every submitted question. However, we do make general questions and their answers available to the public here on Tarion.com. Use the links below to access the questions and answers from our past APM webcasts:
2022 Q&A PDF
You can view videos of our previous webcast APMs on Tarion's YouTube channel. If you are interested in reading about APMs prior to 2016, please click the links below:
2022 Recording on Youtube
Tarion's public consultation process offers a valuable opportunity for our stakeholders to provide input on proposed policy changes. All interested members of the public - individuals and organizations - are encouraged to submit their feedback.
Information on Public Consultations
The submission process
- Tarion will post draft materials and background information to receive feedback in the Current section of the Public Consultations page. A final submission deadline will be stated with each posting.
- Tarion will accept public input on proposed policy initiatives for a certain period of time, as stated with initial postings. Policies that have not been approved by the Board of Directors but have been through the formal consultation period will be found in the In Process section of the Public Consultations page. Submissions will no longer be accepted at this point.
- All submissions are collected and analyzed by Tarion's senior management and final recommendations are prepared for the Board of Directors to review.
- After final recommendations have been approved by the Board of Directors and the regulation comes into effect, it will be posted in the In Effect section on the Public Consultations page. An effective date is posted with all final documents.
- Individuals that provided Tarion with feedback and all Tarion's registrants will receive notification when policies or regulations come into effect.
We appreciate your invaluable feedback, as your input is crucial to Tarion’s policy process and continuous improvements. Although Tarion’s public consultations focus on specific recommendations and questions, if you have additional comments, recommendations or feedback on other Tarion processes and policies we would be pleased to receive them at firstname.lastname@example.org
No Current Consultations
No Current Consultations
Review Of Builder Bulletin 28
Review Of Builder Bulletin 28 – Tarion Requirements For Receipt And Release Of Security
Thank you for sharing your invaluable feedback during the review of Builder Bulletin 28 (BB28): Tarion Requirements for Receipt and Release of Security. Your input is crucial to raising the level of consumer protection for buyers and owners of new homes in Ontario.
Tarion is in the process of analyzing and reviewing all feedback as part of our policy development. We will continue to keep homeowners and builders informed of any changes to this initiative.
From 2016 to 2019, Tarion conducted a review of BB28 which included seeking public input to improve our policies to ensure they are more current, better targeted to risks, and easier to use and understand.
Key changes between the proposed models and the current BB28 policy included the following:
- The policy has been separated out by product type, with a standalone policy for each of freehold, condo C/D, and low-rise products. This makes the documents easier to use and easier to change in the future. Future consideration could be given to further refining the policies to include separate consideration of contract/custom homes or of condo types C & D.
- The policy has been framed expressly as a guideline as opposed to a set of prescriptive rules. This recognizes the reality that security adjustments may have to be customized in any given situation.
- The risk assessment model has been entirely revised. The new model uses a matrix approach based on tenure (for freehold) or completed projects (for condo type C&D), and risk factors. The model has been reframed to use tenure or completed projects as the primary driver, with size, credit, claims history and equity as secondary factors.
To view the proposed models, please see the links below:
• BB28F: Proposed Freehold Model
• BB28H: Proposed High Rise Model
• BB28L: Proposed Low Rise Model
Tarion Seeking Feedback on Consumer Protection Initiatives
Tarion Seeking Feedback on Consumer Protection Initiatives
Tarion is committed to building a more transparent, fair, and accountable new home warranty and protection program for all Ontarians.
Following previous consultations on proposed policies to address the recommendations and other consumer protection initiatives in the spring and fall of 2021, Tarion is now consulting on regulatory changes to support improvements to the Customer Service Standard, an increase to the warranty compensation limit, and the creation of a Temporary Relocation Warranty.
Specifically, Tarion is consulting on proposed changes to Regulation 892 under the Ontario New Home Warranties Plan Act to:
- Extend the initial homeowner submission period by 10 days (now 40 days) and make the current grace period of 10 days at the end of the first year permanent.
- Create a mid-year submission at six months.
- Allow homeowners to add items to a running list of potential defects at any time during the first-year warranty period.
- Remove the 30-day timeline for a homeowner to request a conciliation and instead allow them to request a conciliation up to 120 days after the close of the first year for any items submitted during the first year.
- Remove the 30-day timeline for a homeowner to request a conciliation in year two of the warranty and instead allow them to request a conciliation up to 120 days after the close of the second year for any items submitted during the second year.
- Create a new requirement that Tarion must schedule a conciliation inspection within 15 days of the request being made and make changes to the current requirements for timelines of conducting the conciliation inspection and issuing the assessment report.
- Increase the warranty compensation limit available from Tarion relating to freehold homes (i.e., lot and dwelling) that do not benefit from additional Common Element protections from $300,000 (current) to $400,000 (proposed).
- Create a new Temporary Relocation Warranty of $150/day, to help cover costs associated with temporary accommodations if a repair renders the home uninhabitable.
For further information on the proposed changes, please review our Discussion Guide & Public Q&A
Tarion is accepting feedback between September 29 and November 14, 2022. Those interested in providing comments are encouraged to submit them through Ontario’s Regulatory Registry or to Submissions@Tarion.com.
While this consultation focusses on specific recommendations and questions, if you have additional comments, please send them to email@example.com. Please title these with the subject “Additional Submissions”.
Customer Service Standard, New Warranty Protections & Info Sharing Changes
Consultation On Proposed Changes To Its Customer Service Standard And Additional Consumer Protection Initiatives
Thank you for sharing your invaluable feedback during the Consultation on Proposed Changes to the Customer Service Standard (CSS) and Additional Consumer Protection Initiatives. Your input is crucial to guiding Tarion’s continued role in administering new home warranties and protections.
Tarion is in the process of analyzing and reviewing all feedback as part of our policy development. We will continue to keep homeowners, builders and industry informed of any changes to this initiative.
On October 30, 2019, the Auditor General of Ontario released a Special Audit of Tarion Warranty Corporation. Tarion is committed to building a more transparent, fair, and accountable new home warranty and protection program for all Ontarians. We have made it a priority to implement the recommendations from the Auditor General’s report in a timely manner.
To date, Tarion has implemented 19 of 25 recommendations.
Tarion held a public consultation from March 15, 2021 to April 30, 2021 on proposals to address the remaining recommendations of the Auditor General, as well as an additional consumer protection initiative.
Tarion consulted on proposed changes, including:
- Two options for a new customer service standard to address Auditor General recommendation #6,
- A new policy on unfinished items at the time of possession to address Auditor General recommendation #5,
- A new process for information-sharing with municipalities to address Auditor General recommendation #17, and
- A new accommodation warranty for homeowners who have to relocate during repairs of a warranted item.
For further information on the proposed changes, please review our discussion guide and public Q&A.
For more information on Tarion's Implementation Plan to address the Auditor General of Ontario's recommendations, please click here.
Formalizing the Repair Warranty
Formalizing The Repair Warranty
Currently, there is a longstanding, informal policy to warrant repairs made by builders or Tarion, for one year from the date of initial repair. This informal policy has been generally accepted by the building industry and the Licence Appeal Tribunal.
Following extensive stakeholder feedback on our proposed Builder Bulletin 50 that lays out the process for how this policy would be administered and how it fits within our current warranty framework, we are in the process of analyzing and reviewing submissions.
Improving New Home Warranty and Protection Program for New Home Buyers
Tarion Improving New Home Warranty And Protection Program For New Home Buyers
Tarion is committed to building a more transparent, fair, and accountable new home warranty and protection program for all Ontarians.
Following public feedback received earlier this year, Tarion is making significant enhancements to the new home warranty coverage provided by builders in Ontario by increasing the warranty compensation limit to $400,000 for new freehold homes and creating a new Temporary Relocation Warranty.
The increase to the Warranty Compensation Limit from $300,000 (current) to $400,000, applies to freehold homes in which the homeowner owns the land and the home, such as detached, semi-detached homes, some townhouses. This increase will provide new freehold homeowners in Ontario with the highest overall coverage available in Canada when compared to coverage amounts set out by other provincial warranty programs.
The warranty compensation limit for condominium units will not increase, as those homes already benefit from additional coverage under the builder’s Common Elements warranty. The Common Elements warranty coverage for condominiums was increased to $3.5 million in 2021.
The new Temporary Relocation Warranty of $150/day - up to a maximum of $15,000 - will help defray costs homeowners may have to pay associated with temporary accommodations. This coverage for both condominium and freehold homeowners applies if a warranted repair renders the home uninhabitable and they are required to relocate while repairs or remediation is completed.
The proposed improvements will come into effect on July 1, 2023, and will help homeowners who enter into a purchase agreement on, or after, that date. Tarion consulted on both these proposed policies in 2021 and 2022, and on draft regulations in fall 2022. Thank you for sharing your feedback on how to create a stronger and more transparent new home warranty and protection program for all Ontarians. The input we received has been crucial for improving the new home warranty process.
For more information on these new measures, please view our Q&A here.
We are making these changes and creating a stronger new home warranty and protection program to protect all Ontarians and increase consumer confidence when making one of their most important purchases, a new home.
Consultations on New Agreements and Changes to Builder Bulletins
Consultation On New Agreements And Changes To Builder Bulletins
On February 1, 2021, the Home Construction Regulatory Authority (HCRA) was designated as the regulator of new home builders and vendors under New Home Construction Licensing Act, 2017. Tarion is no longer responsible for registering builders and vendors of new homes but will continue to administer warranties and protections under the Ontario New Home Warranties Plan Act.
Due to these changes, Tarion was required to adjust its operational policies. Tarion therefore consulted on proposed changes, including:
- Eliminating certain Builder Bulletins and updating others to address changes to Tarion’s mandate following the launch of the HCRA;
- Creating four new Registrar Bulletins; and
- Developing new standardized Vendor and Builder Agreements to align with the new home enrolment process.
Additionally, Tarion renamed existing and new bulletins as “Registrar Bulletins” and re-numbered them to provide a coherent and sequential framework. These changes were implemented to help ensure a smooth transition for the launch of the new regulatory authority.
You can view the final versions of these documents and all newly renamed Registrar Bulletins at the pages linked below:
For further information on the Builder Bulletin and Vendor and Builder Agreement consultations that took place, please review our discussion guide here.
Tarion remains committed to modernizing and building a more transparent, fair, and accountable new home warranty and protection program, and will continue to apply necessary resources to implement the Auditor General of Ontario’s recommendations and other consumer protection initiatives.
The successful launch of the HCRA is just one more step towards building a transparent, fair and accountable new home warranty and protection program to provide stronger consumer protection for Ontarians.
Below is important information on the launch of the HCRA and additional information on changes at Tarion as part of this transition, including new requirements around the addendum, and frequently asked questions:
Tarion and HCRA – Guide for Builders
Frequently Asked Questions - HCRA Transition and Changes at Tarion
HCRA Launch and New Changes at Tarion (Presentation)
Agreements of Purchase and Sale Requirements - Effective February 1, 2021
Registrar's Advisory - Transitional and Other Matters as of February 1, 2021
Updated Home Enrolment Fee Schedule – Effective February 1, 2021
Updated Home Enrolment Fee Schedule
On February 1, 2021, the Home Construction Regulatory Authority (HCRA) will be designated as the regulator of new home builders and vendors under the New Home Construction Licensing Act, 2017. At that time, Tarion will no longer be responsible for registering builders and vendors of new homes but will continue to administer the warranties and protections under the Ontario New Homes Warranties Plan Act.
Following public feedback received earlier this year, Tarion is moving forward with a reduction in home enrolment fees under the new home warranty and protection program to offset the new fees being charged by the HCRA.
Effective February 1, 2021, Tarion will be lowering home enrolment fees by $55 per enrolment which will reduce the average enrollment from $1,080 to $1,025.
Additionally, in partnership with the HCRA, Tarion is proposing to collect the HCRA Regulatory Oversight Fee, on behalf of the HCRA at the time the builder enrols the home with Tarion.
This will allow Tarion and the HCRA to reduce the regulatory burden on builders, leveraging Tarion’s existing enrolment fee process to collect both clearly identified fees and provide builders with a “one window approach” that would satisfy the enrolment-related process requirements for both Tarion and the HCRA.
To find out more about the HCRA fee schedule please click here.
Improvements to Customer Service and Consumer Protection
Improvements To Customer Service And Consumer Protection Under The New Home Warranty And Protection Program
Following public feedback received earlier this year, Tarion is moving forward with new consumer protection initiatives to address recommendations made by the Auditor General of Ontario, as well as additional improvements to the new home warranty and protection program.
Tarion is committed to implementing all 25 recommendations received by the Auditor General of Ontario as we continue to work to build a more transparent, fair, and accountable new home warranty and protection program.
Since the release of the Auditor General’s report, Tarion has implemented 19 of the Auditor General’s recommendations in 2020, with only six remaining to be implemented in 2021.
The new improvements include:
- A new e-learning hub with plain-language modules to help homeowners understand their warranty coverage, rights and responsibilities and the importance of the Pre-Delivery Inspection (PDI);
- A new timely and cost-effective mediation option for homeowners who dispute Tarion’s warranty assessments, using independent mediators;
- A new targeted inspection program aimed at higher risk builders to proactively identify potential deficiencies relating to Ontario’s Building Code prior to occupancy.
- Updated policies related to performance security and collections , to bolster builder accountability if they do not honour their warranty obligations;
- A new risk-based inspection program to proactively identify potential deficiencies related to Ontario Builder Directory violations during construction;
- Requirements that builders provide Tarion with information regarding title and title restrictions for condominium construction projects deemed to be high-risk;
- Additional disclosure to purchasers of restrictions that could cause delay or cancellation of a project; and
- Improvements to the Ontario Builder Directory to include additional helpful information such as defects a builder refused to repair, unpaid money a builder owes to Tarion, and the investigations into a builder’s behaviour that found they lacked honesty and integrity.
Tarion has also implemented changes which take effect for all Agreements of Purchase and Sale signed on, or after, February 1, 2021:
- A new requirement for a Warranty Information Sheet to be attached to all purchase agreements to provide clear and helpful warranty information at the time of sale;
- A new requirement for builders to provide Tarion with purchaser contact info to allow for earlier communication about the importance of the PDI as well as key elements of the new home warranty that would apply during the pre-possession period.
Finally, as consulted on earlier this year, Tarion is also moving forward with an additional consumer protection initiative to change some warranty compensation limits, including:
- Increasing the compensation limit for claims involving hazardous substances (such as mould and radon)
- Increasing the compensation limit for defects relating to condominium common elements (such as parking garages, and exterior cladding); and
- Increasing the compensation limit on septic system issues where homes have a separate septic system.
Thank you for sharing your feedback on creating a stronger and more transparent new home warranty and protection program for all Ontarians. The input we received has been crucial for improving the new home warranty process. For more information on these new measures, please view our Q&A.
We are confident that the changes we are making will help homeowners and create a stronger new home warranty and protection program for all Ontarians.
As we work to address all of the Auditor General’s recommendations, we will continue to provide regular updates on our progress. Tarion’s implementation plan to address the Auditor General’s recommendations can be found here.
Interim Enhancements to the Customer Service Standard
Interim Enhancements To The Customer Service Standard
Effective September 14, 2020, homeowners will benefit from interim changes to Tarion’s Customer Service Standards to better protect homeowners under the new home warranty and protection program including:
- Increasing homeowners’ ability to access help from Tarion by adding 10-day grace periods to:
- The initial 30-day claim submission period
- The initial 30-day request for conciliation period
- The year-end claim submission period with written evidence the homeowner reported items to their builder during the first year warranty period
- The year-end request for conciliation period
- Allowing homeowners to add additional items to forms during the 30-day and year-end claim submission periods
- Tarion is increasing the types of claims that can be addressed anytime in the first year by expanding the definition of emergency claims to include any water penetration claims
Tarion sought public input on these interim changes from January to March of 2020, including hosting eight roundtables with over 250 homeowners and receiving over 100 written submissions. Thank you for sharing your invaluable feedback on how to improve the Customer Service Standard.
To help homeowners get the assistance they need, Tarion encourages all homeowners to register for MyHome right after occupancy. The MyHome online portal is an easy-to-use and convenient way for homeowners to manage their warranty claims. MyHome provides homeowners with notification of important warranty timelines, the ability to submit warranty claims to both the builder and Tarion simultaneously, and a mechanism to request Tarion’s assistance when needed.
VIEW THE Q&A WITH FURTHER INFORMATION
VIEW AMENDED ONTARIO REGULATION 892
Tarion also recently released their implementation plan on the Auditor General of Ontario’s recommendations and sought public input on additional changes to the Customer Service Standard for 2021 to address the Auditor General’s recommendation 6 in full, including reducing the builder repair period, as well as further consumer protection initiatives coming into force later this year.
Consultation on Topics from the AG of Ontario’s Report on Tarion
Consultation On Topics From The Auditor General Of Ontario’s Report On Tarion
Thank you for sharing your invaluable feedback on the new consumer protection initiatives and the implementation of the Auditor General’s recommendations. Your input is crucial to improving consumer protection for buyers and owners of new homes in Ontario.
Tarion is in the process of analyzing and reviewing all feedback to date as part of our policy development. We will continue to keep homeowners and builders informed of any changes to this initiative.
On October 30, 2019, the Auditor General of Ontario released the Special Audit of Tarion Warranty Corporation.
Tarion is committed to building a more transparent, fair and accountable new home warranty and protection program and has made it a priority to implement the recommendations from the Auditor General’s report in a timely manner. To view Tarion’s plan to implement the recommendations, please see here.
In the summer of 2020, Tarion sought input from stakeholders and the public on the following recommendations:
- Establishing new rules and processes to help homeowners better understand the importance of the Pre-Delivery Inspection;
- Clarifying information on new home warranties and homeowners’ rights in the Homeowner Information Package;
- Changing the Customer Service Standard to improve homeowners’ ability to seek assistance from Tarion;
- Establishing new rules for the timely Tarion resolution of homeowners’ disputes with builders;
- Establishing a timely and cost-effective Tarion mediation process for homeowners;
- Requiring builders to provide Tarion with title information for high-risk proposed condominium construction projects and to disclose restrictions that could cause delay or cancellation of the project;
- Implementing a risk-based inspection process to proactively identify potential; deficiencies during construction, including those related to the Ontario Building Code during construction; and
- Improving the Ontario Builder Directory to include additional information about builders.
Tarion also sought input on the warranty compensation caps on claims related to environmentally harmful substances or hazards, septic systems and condominium common elements and providing compensation to homeowners in instances where they have to relocate while repairs are underway which arose from a warranted item.
Further Information on the proposed improvements can be found within our discussion guide and Q&A.
Enhanced Disclosure for Buyers of Pre-Construction Condominiums
Enhanced Disclosure For Buyers Of Pre-Construction Condominiums
Purchasers of pre-construction condominium units in projects commenced after January 1, 2020 will benefit from more information that will help them make a more informed purchase. Agreements of purchase and sale for units where the first purchase agreement for the project or phase of a project is signed after this date will include an information sheet at the front of the purchase agreement that outlines some of the key potential risks of buying a pre-construction condominium. These include potential early termination conditions like securing satisfactory financing and minimum unit sales for the project to proceed, and required approvals from the municipality.
The information sheet will also emphasize the importance of buyers having the purchase agreement reviewed by a lawyer familiar with condominium transactions. Such a review will help purchasers be better informed of the risks of purchasing a unit in a pre-construction condominium and their rights and obligations.
More information about the mandatory information sheet is available here.
On February 20, 2019, the Ministry of Government and Consumer Services announced new initiatives to enhance consumer protection for purchasers of residential condominium units in a pre-construction standard or phased condo project. The initiatives included enhancing disclosure for consumers about the potential risks of buying a residential condominium unit in a pre-construction standard or phased condo project.