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Access to Information and Privacy Code


Tarion may collect personal information from you if you request our assistance regarding a dispute with your builder, or make a warranty claim under the Act. For example, you may provide Tarion with personal information when you complete a Statutory Warranty Form, when you call our Customer Service Centre, when you send us correspondence, or during a conciliation inspection at your home.

By providing Tarion with personal information, you are consenting to Tarion using and disclosing it for the primary purposes of assessing whether you have a valid warranty claim or complaint, providing you with information regarding your rights and responsibilities, and investigating and conciliating your dispute with your builder. Any information you submit as part of your claim can and will be shared with the builder and Tarion, as well as their representatives, including staff and applicable consultants, advisors, suppliers, tradespeople and subcontractors.

Tarion will not use or disclose your personal information for other purposes, except with your consent or as required or permitted by law.

Some of Tarion's services can only be offered if personal information is provided to us. Accordingly, if you elect to not provide necessary personal information to Tarion, certain services may not be available to you.

Any person may submit a request for access to information for records containing their own personal information, information relating to the warranty on the home owned by that person and/or public information in the custody and control of Tarion.

The purpose of this Access to Information Code is to provide a right of access to the public to reasonable information, subject to specific and limited exceptions. The Code also is in place to allow individuals with a right of access to their own personal information held by Tarion.

To review Tarion's Access to Information and Privacy Code click here.

Tarion's Privacy Officer can be reached at