The claims process & alternative methods of resolving claims
Tarion offers a regular claims process for homeowners and condo corporations to submit and resolve claims with their builder. The claims process is different for common elements in comparison to freehold, contract and condo units. We also offer other options for resolving claims if they cannot be resolved during the regular process.
If a homeowner submits a claim to Tarion for a condo unit, freehold or contract home, you must follow a set of steps. For an overview visit our builders' guide to the claims process for homes.
If a condo corporation submits a claim to Tarion for a common elements issue, you must follow a set of steps. For an overview visit our builders' guide to the common elements claims process.
If you require assistance at any time before or during the regular claims process, Tarion can help. For more information on the options available to you, visit our builder support page. For general information on other methods for resolving claims, visit our alternative claim resolution page.
This page provides a general overview of the conciliation process, including the conciliation assessment, ways to challenge a Tarion conciliation assessment and conciliation consequences.