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Tarion is committed to providing quality goods and services that are accessible to all persons that we serve and in a manner that:

  • Respects the dignity and independence of each individual;
  • Integrates each individual as fully as practicable into the method of service delivery;
  • Ensures an equal opportunity for each individual to obtain and use our goods and services; and,
  • Allows all persons to benefit from the same services, in the same place, and in a similar way.

Tarion will work with customers who have assistive devices, service animals, or support persons to ensure that they are able to fully utilize Tarion services.

In addition to accommodating a customer’s existing assistive devices, service animal, or support person, Tarion can also provide certain accommodations to allow or ease access to our services. Examples of Tarion providing accommodations to customers include, but are not limited to:

  • Hiring an interpreter for assistance in communication where a disability prevents accessibility to Tarion services.
  • Having Tarion employees or third parties in contact with the customer wear items of clothing that limit contact with a customer or their belongings.
  • Assigning a specific Tarion employee to be the only point of contact for all matters relating to the warranty.
Making a request for accommodations

Requests for accommodations may be done in the following manner:




Director, Customer Services


5160 Yonge Street, 12th Floor,                   

Toronto, ON M2N 6L9



Accessibility Accommodation Form

In Person


5160 Yonge Street, 12th Floor,                  

Toronto, ON M2N 6L9

Accessibility information & resources

For more information and resources related to accessibility at Tarion, please visit our links below.

Accommodation  ​     ​

Accessibility Accommodation Form



Tarion’s Accessible Customer Service Policy

​Tarion’s Accessible Customer Service Policy ensures that each person with a disability is considered individually, on a case-by-case basis, in order to determine accommodation requirements.

Accommodations are​​ measures used to make something accessible to an individual with a disability. Examples include: provision of assistive devices or services and changes to policies, programs or procedures that enable persons with disabilities to participate - even though they may participate differently.

Tarion’s Integrated Accessibility Policy and Multi-Year Plan

Tarion is committed to providing accessible services to people with disabilities, consistent with the principles of independence, dignity, integration and equality of opportunity. Customers may use their own personal assistive devices to access Tarion’s services.
Read Integrated Accessibility Policy and Multi-Year Plan.



All employees of Tarion, including staff, contractors and any other person that interacts with people on Tarion’s behalf, are required by law to complete accessibility training. 

Please find the training manual below:

Training Manual for Approved Contractors

Compliance Form for Approved Contractors


Notices     ​         ​     ​

Tarion is committed to providing a timely notice in the event of a planned or unexpected disruption of services or facilities that may be used by persons with disabilities. These may include, but are not limited to, closed washrooms, facilities, elevators that are inoperable due to maintenance and our website that is temporarily unavailable.

In the event of a disruption to services or facilities, Tarion will notify customers promptly.
Notice of the disruption will include:

  • information about the reason for the disruption
  • anticipated duration
  • description of alternative facilities or services (if possible)

Notice of the disruption will be provided by:

  • posting information in a conspicuous place on the relevant Tarion premises
  • posting on Tarion’s website (
  • media (as appropriate)

Notify us of a Disruption

To report a system or facilities disruption, please see our Feedback section.

Emergency Evacuation Procedures: 5160 Yonge St., Toronto



Tarion has established a process for receiving and responding to feedback on the manner in which Tarion provides services to person with disabilities. To provide your feedback in writing, please fill out Accessibility Feedback Form and submit it to the Director, Customer Services.

Feedback can be provided in the following ways:

  • In person:
    Director, Customer Services
  • By telephone: 1.877.982.7466
  • By email: Contact Us

  • By mail:
    Director, Customer Services
  • Tarion  
  • 5160 Yonge Street, 7th Floor 
    Toronto, ON M2N 6L9