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Need help with your new home?


Buying a new house or condominium has many advantages, but it can sometimes be a daunting experience. We’re here to help you make informed decisions right from the start.


You’ve decided on a new home and you’re ready to buy. There’s a lot to do and know from the moment you sign a purchase agreement to when you finally move in. Fortunately, we’ve got you covered.


Congratulations on becoming a new home owner! Your home comes with a seven-year warranty provided by your builder and backed by Tarion. Let us help you understand your coverage.


Submitting a warranty form to Tarion ensures that the warranty is protected and triggers a process for resolving your claim. We’re here to help you at every step of the way.

What is the new home warranty?

Tips on buying a new home

Where can I find information about a home builder?

Does the builder or vendor need to be registered with Tarion?

I already own land and want to build on it. What do I need to know?

How can I look up new home developments in my area?

What types of homes are covered by the warranty?

What types of homes are not covered by the warranty?

What to know before signing an agreement

How is my deposit protected?

What to know about making selections for finishings and upgrades

What is a pre-delivery inspection (PDI) and how can I prepare for it?

What happens if my closing / occupancy date gets delayed?

What if my condominium gets cancelled?

What if my builder doesn’t complete my contract home?

How can I keep track of important dates until my home is completed?

What does my warranty cover?

How can I manage and track my warranty?

How can I find out if a defect in my home is covered?

What to do in an emergency, and other warranty exceptions

Are condo shared areas (common elements) covered?

What should I do to maintain my new home?

What if I’m not the original owner of my home?

What’s not covered under the new home warranty?

When can I submit a claim?

How to submit a claim online

Submit a claim

What happens after I submit a warranty form?

How Tarion can help in resolving my claim

What can I expect during a conciliation inspection?

How do claims work for common elements?

How do I appeal a Tarion decision?