The new home journey can be complex
That’s why, in Ontario, most new homes come with a warranty that’s provided by the builder and supported by Tarion, an independent, not-for-profit consumer protection organization established by the provincial government.
Here are 5 key steps to take before you buy:
Research your Builder
Checking the Ontario Builder Directory to make sure your builder is licensed. Here’s why it’s important.
Get legal advice
A real estate or condo lawyer can help you review important details in the purchase agreement and Addendum. Find out why
Confirm all upgrades in writing
Upgrades and customizations have warranty coverage, but only if they’re documented. Check out these tips.
Find out what the warranty covers
You have coverage before you move in and for up to seven years after the home is completed. Find out more
Learn how Tarion can help
We’re here to help you get the coverage you’re entitled to, with resources and advice to guide you through the claims process.
If a builder doesn’t fulfill their warranty obligations, we step in to resolve the claim.
Every new home buyer deserves the peace of mind that they'll get the well-built home they were promised.
This starts with understanding your coverage and your responsibilities as a homeowner.
View your Resources & Learning Hub
Builder
Your builder is responsible for delivering the well-built home you were promised. In case of improper delays, cancellations, or construction defects, it’s your builder’s job to address them through their warranty.
Homeowner
As a homeowner, you should expect to play an active role in the warranty process. This includes properly maintaining your home, being informed about the home’s specific coverage, working with your builder to resolve warranty claims, and meeting specific timelines when managing a claim.
Tarion
As an independent authority, we’re committed to facilitating consumer protection for Ontario’s new home buyers. Our mandate includes consumer education, claim and dispute resolution, and managing a guarantee fund out of which compensation for warranty claims is paid
