Who can submit a claim
This is a portal to submit a Deposit Protection Claim to Tarion (“deposit claim”) only for specific StateView Homes (“StateView”) projects. If you are not a StateView purchaser, please do not use this portal, instead view our page on pre-possession coverage and claims for guidance on submitting a deposit claim. If you previously submitted a deposit claim for a StateView project, you do not have to submit another claim through this portal.
Depending on the circumstances of the specific StateView project where you purchased a unit, it may be too early to submit a deposit claim to Tarion – view our important updates on StateView page for details about when you can submit a deposit claim. At this time, only purchasers of the following StateView projects may submit a deposit claim through this portal by completing the electronic form: Hampton Heights, On the Mark II, and On the Mark (for purchasers who did not opt to keep their On the Mark purchase agreement in place).
How to submit a claim
To submit a claim, visit the electronic form linked at the bottom of this page. If the electronic form does not begin once you select your project on page 1, that means it is too early to submit a deposit claim. Please check back as the portal will be updated as new information becomes available. Please only submit the form once. Once your form is received, it will be assigned to a Tarion representative who will be in contact with you. If you need to make any changes to your claim, you may reach out to your assigned representative. It is important to ensure your email address provided on the form is up to date. If you are a designate representing a StateView purchaser, please contact Tarion at customerservice@tarion.com to obtain a designate form and to submit the deposit claim manually.
What you need to make a claim
Please make sure you have the following documentation ready as you will be required to upload them to your deposit claim electronic form. Please note the form accepts the following types of file format: jpg, jpeg, png, heic, pdf, docx, doc. In addition to the documents below, Tarion may contact you for more information.
- A complete and true copy of the Agreement of Purchase and Sale including all schedules, Amendments and the Statement of Critical Dates
- Copies of the cashed cheques which you paid to the builder and they deposited (front and back)
- Copy of any correspondence you may have received from the receiver or trustee
Claims process for StateView purchasers only
If it is too early to submit a deposit claim for the StateView project where you purchased a unit, your claim will not be accepted at this time. Visit our StateView updates page for more information on when to submit a claim.
Please Note: At this time, only purchasers of the following StateView projects may submit a deposit claim through this portal by completing the electronic form at any time: Hampton Heights, On the Mark II, and On the Mark (for purchasers who did not opt to keep their On the Mark purchase agreement in place).
Tarion’s review of your deposit claim
Once a complete deposit claim, including all required supporting documentation, is received and processed, Tarion will assess the claim and issue a document outlining Tarion’s assessment on whether the deposit claim is eligible for compensation (this document is called a Conciliation Assessment Report). Due to the expected volume of claims, please allow 3-4 months for the claim process to be fully completed.
If your deposit claim is eligible for deposit protection compensation from Tarion, Tarion will settle the claim directly with you. Within 7 business days of Tarion issuing the Conciliation Assessment Report, Tarion will send you the settlement package for your review and signature. All purchasers who are listed on the Agreement of Purchase and Sale must sign the Claim Resolution and Release. A cheque will be issued within 15 business days of Tarion receiving the properly executed Claim Resolution and Release.
If your deposit claim is not deemed to be eligible for compensation and you disagree with Tarion’s assessment, you can follow the escalation guidelines provided with the Conciliation Assessment Report.
StateView Claim Portal
A claim may be started through our StateView Deposit Claim Portal. Please ensure you’ve reviewed the information above before you begin your claim.